Complaints Procedure

We are confident that you should have a trouble free stay with Pickards. However, in the event of any of our tenants or local residents feeling strongly enough to make a complaint, this can hopefully be resolved by a simple telephone call to our office on 0113 274 6642  and one of our dedicated and friendly office staff will be able to assist.

If you are not satisfied with the response or have a particular complaint regarding a member of our team, including external contractors, we would always encourage you to put any complaint or concerns in writing. Your comments can be addressed to:

The Lettings Manager
Pickards (Leeds) Ltd
26-30 North Lane

Or email:

We aim to respond to any written communication (via email or letter) within 5 working days. This includes an initial acknowledgement of the correspondence should further investigations be required.

If you are a Student and you feel you may need more support regarding complaints Unipol are a good for further advice.

We are members of Unipol’s Code of Standards. Unipol are a charity supporting the student community living in Leeds. A copy of the code can be obtained directly from us or alternatively direct from Unipol via their website If you have any reason to believe that Pickards have not upheld any part of the standards outlined within the code, and / or are not satisfied with the response given by Pickards, you can of course present your claim direct to Unipol at:

Unipol Student Homes
155-157 Woodhouse Lane
Tel: 0113 2430169

Alternatively, you can visit the student advice centre that will give you guidance and support if you feel that you cannot speak with any of the above.


Mon-Fri 9:30am – 4:30pm

Drop in advice sessions are available from 11am – 4pm

Tel: 01133801300 Or email:



Property Redress Scheme

We are members of the Property Redress Scheme. Should you unfortunately find that you have a complaint about our services or standards that we have not been able to address and resolve, you can contact the following for further advice:

Property Redress Scheme

Premiere House

1st Floor

Elstree Way


Hertfordshire WD6 1JH


membership number - PRS001408

Pickard Properties Ltd

26-30 North Lane